Thames Valley Police is due to go live with 101, the new national single non-emergency number on 14 November 2011, which will replace the 0845 8 505 505 number. Both numbers will run side by side until the end of March, but if demand for the 0845 8 505 505 number drops it may be discontinued earlier.
Calls to 101 (from both landlines and mobile networks) cost 15 pence per call, no matter what time of day the call is made, or the duration of the call.
The routing will be based on the same system as 999 calls which link a caller’s dialling code to the police force that covers that geographic area. Calls from a landline will be routed to the nearest police force that covers the area’s dialling code. If the caller is using a mobile, the call will be routed using the location of the mast that the phone is transmitting from.
Anyone dialling 101 in England and Wales will be given the option to select an alternative force if the area they are in differs to the force they need to speak to. An operator will put the caller through to the requested force.
Further information regarding the national 101 project can be found here.
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